Privacy Policy
Tropical Heating & Cooling – Website Privacy Policy
Last Updated: 06/01/2025
At Tropical Heating & Cooling, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, including any other media form, media channel, mobile website, or mobile application related or connected to Tropical Heating & Cooling.
Please read this Privacy Policy carefully. By accessing and using our website, you consent to the data practices described in this statement.
1. Information We Collect
1.1 Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Complete forms on our website
- Request service or information
- Subscribe to our newsletter
- Participate in surveys or promotions
- Contact us through our website
This information may include:
- Name, address, email address, and telephone number
- Service location and property information
- Service history and preferences
- Payment information (for online payments)
1.2 Automatically Collected Information
When you visit our website, our servers may automatically log the following information:
- IP address
- Browser type and version
- Operating system
- Referring website
- Pages you view
- Time spent on pages
- Links clicked
- Search terms used on our site
1.3 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are small text files placed on your device that help us:
- Remember your preferences and settings
- Understand how you use our website to improve your experience
- Analyze website traffic and performance
- Enable certain website features and functionality
- Provide relevant content
Types of Cookies We Use:
- Essential Cookies: Necessary for the website to function properly
- Analytics Cookies: Help us understand how visitors interact with our website
- Functional Cookies: Remember your preferences and improve your experience
- Third-Party Cookies: May be set by external services we use on our website
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
2. How We Use Your Information
We may use the information we collect for various purposes, including to:
- Provide, operate, and maintain our website and services
- Improve, personalize, and expand our website and services
- Understand and analyze how you use our website
- Develop new products, services, features, and functionality
- Communicate with you directly or through our partners, including for customer service, updates, and marketing purposes
- Send you emails or newsletters (with your consent)
- Process transactions and send related information
- Find and prevent fraud
- Monitor compliance with our terms and conditions
3. Sharing Your Information
We may share your personal information in the following situations:
- With Service Providers: We may share your information with third-party vendors, service providers, and contractors who perform services for us or on our behalf.
- Business Transfers: If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred.
- With Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy.
- With Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.
- With Your Consent: We may disclose your personal information for any other purpose with your consent.
- Legal Obligations: We may disclose your information where we are legally required to do so, such as in response to court orders or legal process, or to establish or exercise our legal rights or defend against legal claims.
4. Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information from unauthorized access, use, or disclosure. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.
5. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, such as:
- The right to access and receive a copy of your personal information
- The right to rectify or update your personal information
- The right to erase your personal information
- The right to restrict processing of your personal information
- The right to object to processing of your personal information
- The right to data portability
- The right to withdraw consent
If you wish to exercise any of these rights, please contact us using the information provided at the end of this Privacy Policy.
6. Do Not Track Features
Some browsers feature a “Do Not Track” setting that signals to websites that you do not want to have your online activity tracked. Because there is not yet a common understanding of how to interpret these signals, our website currently does not respond to Do Not Track browser signals or mechanisms.
7. Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary actions.
8. Updates to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
9. Third-Party Websites
Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
10. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Tropical Heating & Cooling
Phone: (716) 870-0753
Email: [email protected]
By using our website, you acknowledge that you have read and understand this Privacy Policy and agree to its terms.